Frequently Asked Questions

Find clear answers to common questions about ordering, delivery, warranties, returns, payments, and support. Everything you need to shop with confidence, all in one place.

Before You Order

Who is Avero Motors?

Avero Motors was founded with a simple belief: buying a premium electric bike should feel just as exciting as riding one.

We're more than an online retailer. We're building a community of riders who value freedom, adventure, and premium engineering. Every product we offer is carefully selected from trusted manufacturers that meet our standards for quality, reliability, and long-term ownership.

Whether you're buying your first electric bike or upgrading to your next adventure, our goal is to make the entire experience straightforward, transparent, and enjoyable—from your first visit to your first ride.

Why Shop With Avero Motors?

A premium electric bike is more than a purchase—it's an investment in how you explore, commute, and experience the outdoors.

That's why we focus on more than simply delivering a product. We focus on delivering confidence, trust, and an ownership experience you'll enjoy long after your purchase.

When you shop with Avero Motors, you benefit from:

  • Genuine products from trusted manufacturers
  • Authorized dealer partnerships
  • Secure, encrypted checkout
  • Transparent pricing with no hidden surprises
  • Competitive pricing across our entire collection
  • Dedicated customer support before, during, and after your purchase
  • Manufacturer-backed warranty coverage
  • A team committed to helping you choose the right bike—not simply making a sale

Our relationship doesn't end when your order is delivered. Whether you have questions about your bike, need guidance, or require assistance after your purchase, our team is always happy to help.

At Avero Motors, we're not just building a premium electric bike retailer—we're building a community of riders who share a passion for adventure, freedom, and exceptional products. Every customer becomes part of that journey, and we're committed to supporting you every mile along the way.

Are You an Authorized Dealer?

Yes.

We work directly with carefully selected manufacturers and authorized distribution partners to ensure every product sold by Avero Motors is 100% authentic.

Shopping through an authorized retailer means you receive genuine products, official manufacturer warranty coverage, and the peace of mind that your investment is backed by trusted industry partners.

Are All Products Brand New?

Every product sold by Avero Motors is 100% brand new and sourced through our authorized manufacturer partnerships.

We do not sell used or refurbished bikes as new. When you purchase from us, you can shop with confidence knowing you're receiving a genuine product backed by the applicable manufacturer's warranty and support.

Our goal is simple: when your bike arrives, we want the experience to feel exactly as it should—the beginning of something new.

And our relationship doesn't end at delivery. If you need guidance or support after your purchase, the Avero Motors team is here to help throughout your ownership journey.

How Do You Select the Brands You Sell?

Not every brand earns a place at Avero Motors.

Before adding a manufacturer to our collection, we carefully evaluate its engineering, product quality, safety standards, warranty support, parts availability, customer service, and reputation within the industry.

If we wouldn't confidently recommend a product to our own friends or family, we won't offer it to our customers.

Our goal is simple: build a collection of premium brands you can trust today and enjoy for years to come.

Ordering & Delivery

What happens after I place my order?

Once your order is confirmed, you'll receive an order confirmation by email. Your order is then prepared for fulfillment through the appropriate brand or authorized fulfillment partner. Once it ships, we'll send you tracking information so you can follow your delivery from dispatch to arrival.

How long will my order take to arrive?

Delivery times vary by brand, model, inventory availability, and destination. The most accurate processing and estimated delivery information is provided on each individual product page.

Once your order ships, you'll receive tracking information with the latest carrier updates.

Where does my order ship from?

Orders are fulfilled through the respective brand's designated U.S. warehouse or authorized fulfillment network. The exact fulfillment location may vary depending on the product, inventory availability, and delivery destination.

This allows products to move through the appropriate distribution channel rather than being routed through an additional retail warehouse.

How can I track my shipment?

As soon as your order ships, we'll send a shipping confirmation email containing your tracking information.

You can use this information to follow the progress of your shipment directly with the carrier. Tracking may take up to 24 hours after dispatch to display its first update.

What if my order is delayed?

Occasional delays can occur due to carrier conditions, weather, inventory availability, or circumstances outside normal fulfillment operations.

Getting your order to you as quickly and reliably as possible is one of our priorities. We closely coordinate with our brand and fulfillment partners to help keep every order moving and our customers informed throughout the process.

If an unexpected delay occurs, we'll work with the relevant brand or carrier to obtain an update and assist toward resolution.

If you have any concerns about your delivery, contact hello@averomotors.com with your order number. Our team will be ready to assist.

Warranty & Returns

Does my purchase include a manufacturer's warranty?

Yes. Eligible products sold by Avero Motors include the applicable manufacturer's warranty provided by the brand.

Because warranty coverage, duration, and exclusions vary by manufacturer and model, the specific warranty terms for your purchase are displayed on the individual product page or applicable warranty documentation.

If you ever need assistance with a warranty issue, our team can help guide you through the appropriate claim process.

What is your return policy?

Return eligibility, return windows, restocking fees, return shipping costs, and other conditions vary by brand and product.

The applicable return terms are provided on each individual product page so you can review them before purchasing.

To request a return, contact hello@averomotors.com before sending any product back. Our team will review your order and provide the appropriate instructions based on the manufacturer's policy.

What happens if my product arrives damaged?

Please inspect your order as soon as it arrives.

If you notice shipping damage, missing components, or receive an incorrect product, contact us promptly at hello@averomotors.com with your order number and clear photographs of the product and packaging.

Our team will review the issue and coordinate with the appropriate manufacturer or fulfillment partner to determine the next steps.

We recommend keeping all original packaging until you've confirmed that your order arrived in good condition.

Payments & Security

Is checkout secure?

Yes. Avero Motors uses secure, encrypted checkout technology to protect your payment and personal information throughout the transaction. Payments are processed through established payment providers, and sensitive payment details are handled securely by the applicable payment processor.

Which payment methods do you accept?

Avero Motors accepts major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Diners Club. Available options may vary depending on your device, location, and order eligibility and will be confirmed at checkout.

Do you offer financing?

Yes. Installment payment options may be available through Shop Pay for eligible purchases and customers. Available plans, payment terms, and eligibility are determined during checkout, allowing you to review your options before completing your purchase.

Support

How can I contact your team?

Our team is available through whichever channel is most convenient for you. You can reach us through Live Chat using the support icon in the bottom-right corner, speak with us by phone, or contact us by email at hello@averomotors.com.

When is customer support available?

Avero Motors provides customer support 24 hours a day, 7 days a week.

You can contact us at any time through Live Chat, phone, or email. Our team will assist with product questions, orders, delivery updates, warranty guidance, and general support.

Can you help me choose the right product?

Absolutely. Choosing the right model depends on how and where you intend to use it, your performance requirements, preferred features, and budget.

Our team can help you compare available models and understand the differences that matter to your purchase. Contact us through Live Chat, phone, or email, and we'll help you identify the option best suited to your needs.